our rules

A. Our ground rules

Welcome to Print.com, the next generation in print. Together, we’ll create beautiful things. But before we start, there are a few essential terms to understand. Below are our most important terms and conditions: our Ground Rules, followed by the Small Print, and the International Terms. Together, they make up the Terms. 

Where we use Print.com, we, or us, it may refer to Print.com B.V. (Dutch Com. Reg. # 69059500), Print.Solutions B.V. (Dutch Com. Reg. # 88760596), or any other Print.com company in our family that you may deal with. Where we use Customer, you, or your, it refers to your company as our customer. 

If you have questions about the Terms, please reach out to us: 

• Email: info@print.com 
• Phone: +31(0)88 751 11 11
• Mail: Teugseweg 18a, 7418 AM Deventer, The Netherlands

What we do 

1. Our Services: we supply Printed Matter and accompanying services. You can manage these through our online platform (website, order application, widget, or webapp). If you encounter any difficulties, we’re here to support you. We are committed to top-quality printing and aim to help you achieve your objectives with your order. 
2. Technical assistance: we assist with the technical aspects of your Order but do not check for sharpness, typos, look & feel, or other taste-related issues. 
3. Packaging, shipping and delivery: we package the Printed Matter safely. We arrange the shipping of your Printed Matter, at an additional cost. You choose the desired delivery day(s) and we do our best to have the carrier pick up the Printed Matter at our production locations on time. If there is a delay, we work proactively with you to resolve this. 
4. Service levels: we offer different service levels for delivery of Printed Matter: “Standard”, “Extra Care” and “Priority”. With “Extra Care” and “Priority” we will assist more promptly if a carrier loses your shipment. 
5. International orders: for international orders, the terms as included in the International Terms apply to the transport and delivery of the Printed Matter. 
6. Third-Party Collaborations: to provide our services, we sometimes work with partners. 
7. Privacy: we protect your personal data. See our data processing agreement, if applicable, and our Privacy Policy for more information. 

How you can help us create beautifully Printed Matter 

1. Quality: Printing requires precision. Ensure the technical delivery of your file is high-quality for the best final result. 
2. Color Variations: Be aware that the appearance of Printed Matter may vary slightly from what you see on a screen or from previous orders, even if reordered. 
3. Order More Than You Need: We aim for a minimal print run variation (5%), though industry standards allow for up to 10%. Ordering slightly more than needed can help you avoid shortages. 
4. Submit Orders at Once: Submit your Order in one go when possible. Modifications may interrupt our computerised processes and result in additional charges for “extra work.” 
5. Intellectual Property: Ensure your design or layout does not infringe on others’ (intellectual property) rights. 
6. Check Upon Delivery: Inspect the Printed Matter immediately upon receipt. If there’s an issue, contact us promptly, and we’ll follow up quickly. 
7. If We Make a Mistake: In case of production errors (e.g. significant color variation, scratches, crooked cuts), we’ll resolve the issue with you, often through a replacement or, in extreme cases, a credit note. 

Important information 

1. Order Status: Once an order reaches “In Production” status, it cannot be canceled or changed. Delivery address modifications may be possible until the order reaches “Order Sent” status. We’ll keep you informed through the order application or app. 
2. Payments: We request payment within 14 days of invoice. Our prices are competitive, and in return, we ask for timely payments. 
3. Conflict Resolution: While we hope for smooth collaboration, conflicts may arise. We’re open to business mediation and other out-of-court solutions. If necessary, disputes will be exclusively resolved in accordance with Dutch law, by the courts in Zwolle, the Netherlands. 
4. Liability: We aim to provide the best possible outcome. If we make a mistake, we will correct it as specified in the Terms, which outline when we accept liability and the limits on compensation. 
5. More Details: our terms and conditions (the Terms) consist of (Part A.) these Ground Rules, summarising our key terms and  (Part B.) the Small Print, containing the detailed terms and conditions. 
6. International Orders: for international orders, specific terms apply, supplementing the Ground Rules and the Terms, and forming an integral part of the Terms in case applicable. The International Terms can be found in Part C. below. 

B. The small print

1. Introduction 

1. This Part B. of the Terms consists of our detailed rules, better known as the small print. This is where we go into the details. Our service is complex, no matter how we try to simplify it. 
2. The Small Print supplement the Ground Rules, but in the unlikely event of contradiction, the Small Print take precedence. 

3. In case of international orders, also the International Terms (Part C.) apply, containing specific rules on international orders, also forming an integral part of the Terms. 
4. We may amend the Terms. The amended Terms apply to new orders from the moment they are published on our website or in the order application. In the event of substantial amendments, we will inform you of the changes.

2. Some terms 

Agreement	all agreements between Print.com and Customers regarding the supply of Printed Matter and/or the provision of Services, any order given by the Customer to Print.com, any Data processing Agreement entered into between Print.com and Customers, as well as all (legal) acts related to any of the above – in each case, to which the Terms apply, and of which they form an integral part.
Data processing Agreement	means the Data Processing Agreement, as may be agreed between Print.com and the Customer.
Ground Rules	means the rules in Section A.
Printed Matter	means the ordered goods by the Customer.
Services	all the services we offer to you in connection with printing.
Specifications	the technical and functional specifications for the Printed Matter as described on our website, the Print.com ordering application, or in our webapp.
Terms	means collectively the terms and conditions included in section A., section B., and section C.

3. Conclusion of Agreement 

1. When you place an order with us – either on our website, or via the Print.solutions widget – and the order is accepted, an Agreement between you and us comes into being. The order will be shown as accepted in the status “in production” of the order application or the webapp. If an Agreement is concluded outside of our order application or webapp, for example, special orders via quotations, we will confirm the order and acceptance thereof in writing. 
2. We have the right to refuse any order, in particular, we may refuse any order that contains prohibited content.

 

4. Orders

1. The Customer places an order via our purchase order application, the webapp, via the API offered by Print.com, via the Print.solutions widget, or in writing for special orders by means of quotations. 
2. Orders placed by the Customer are irrevocable, unless indicated otherwise. 
3. An order is to be placed according to the instructions as shown on our platform Print.com or Print.solutions. A dispatch that has not been sent according to the Specifications and procedure is not to be accepted by Print.com. 
4. Any errors, deviations or faults occurring during the (electronic) transmission of the file are for the exclusive risk of the Customer. 
5. Print.com performs an (automatic) check after the submitted files have been sent. During this check Print.com verifies whether the submitted files meet the technical requirements (delivery specifications) for printing. Print.com explicitly does not check if the file contains errors in design, text, colour (coverage), positioning, cut-outs, overprint, connections of runners in the design, page sequence or sharpness of the file. 
6. The Customer shall take into account the fact that the colour of printed materials after production may deviate from the colours of other printed materials (produced with other techniques), formatted files, colours on the screen or self-printed files. A deviation of some degree does not give the Customer a claim for defects. 
7. Deviations in quality (feel) and gram weight of the paper are permitted to a certain extent. No compensation can be claimed for a defect in (i) the format after the delivery of the Printed Work, if the deviation is less than 1% and (ii) the number (print run) after delivery of the Printed Work, if the deviation is less than 5%. 

5. Cancellation

1. Customer can only cancel the Agreement by using the cancellation option in the order application or webapp, if applicable, or by calling +31 (0)88 751 11 11. The cancellation only takes effect after the cancellation request has been confirmed by Print.com via the order application or webapp with the status “Cancelled”, or in writing in case of special orders via quotes. 
2. Customer cannot cancel the order anymore after Print.com has changed the status to “In production” or has confirmed it in writing in case of special orders via tenders. 
3. In case costs are involved in the cancellation, Customer is indebted to Print.com for these costs incurred by Print.com. These costs will be communicated to the Customer before the cancellation is carried out. 

6. Pricing

1. Prices and rates are displayed on our platform Print.com. The prices and rates are based on execution during normal working hours. 
2. If Print.com has taken on the packaging, dispatch or insurance of Printed Matter without having explicitly agreed upon a price in writing, it is entitled to charge the Customer the actual costs and/or the usual rates of Print.com. 
3. Activities not mentioned in the offer are not covered by the Agreement and may have a price-increasing effect. 
4. If after the conclusion of the Agreement, but before the order is fully executed, prices or rates change as a result of an increase in cost factors, Print.com is entitled to adjust the agreed prices and rates.

7. Invoicing and payment

1. Customers can pay in advance or after sending the invoice through our (online) payment options. Print.com may charge a fee for the choice of post-payment. 
2. Payment of invoices by Customer should take place within fourteen (14) days after invoice date in accordance with the method indicated on the invoice, but not if otherwise agreed. Customer shall be in default by the mere expiry of this term of payment; a summons and/or notice of default shall not be required for this purpose. 
3. Print.com is entitled at any time to demand advance payment of an invoice amount or any other financial security before starting or continuing the execution of the Agreement. 
4. All payments shall be made without any deduction or set-off. Customer shall not be entitled to suspend payment obligations. 
5. In case of late payment of the invoice amount or part thereof, Customer is due to pay to Print.com the statutory commercial interest (Article 6:119a Dutch Civil Code) on the invoice amount from the due date until the date of full payment, for each month or part of a month by which the due date is exceeded. In case Print.com, due to non-compliance with the payment conditions, needs to proceed to collection of the due amount, both the judicial and extrajudicial collection costs will be entirely at the expense of the Customer. 
6. Payments made by the Customer always serve first to settle all interest and costs due and then to settle due and payable invoices that have been outstanding the longest, even if the Customer states that the settlement relates to a later invoice. 
7. If the financial position of the Customer changes during the execution of the Agreement, Print.com has the right to wholly or partially renounce further execution of the Agreement or to change the payment conditions. 

8. Shipping

1. Delivery takes place on the day(s) indicated by the Customer in the ordering application, via the carrier selected by the Customer. 

2. The Customer is responsible to provide Print.com with a valid address including postal code, telephone number and email address. 

3. At Print.com we value great service to our customers. This is why in the Netherlands we deliver Printed Matter to you Delivery Duty Paid – which means we take full responsibility for the delivery of the Printed Matter to the agreed location. You are responsible from the moment of unloading the Printed Matter. 

4. Print.com offers different service levels applicable to transport and delivery, You can choose between Standard, Extra Care and Priority. Details of the different service levels can be found on our website. 

5. At the moment the Printed Matter is delivered to the agreed location, the responsibility of Print.com ends.  

6. Print.com is authorised to make partial deliveries and in connection therewith to send partial invoices. 

7. Stated delivery times are approximate, therefore there is no deadline unless the delivery option “Priority” is selected. Print.com is only in default after the Customer has notified Print.com of a breach of obligations under the Agreement and has given Print.com a reasonable opportunity and period for Print.com to still comply. The delivery time starts after placing the order and providing the required designs in accordance with Print.com’s instructions and after confirmation of the order by Print.com with the status “In production” via the order application or webapp. 

8. The Customer is obliged to accept delivery of the Printed Matter from Print.com at the agreed place and time of delivery. If through no fault of Print.com delivery cannot be made at the agreed place and/or time, the Printed Matter may be again offered to the Customer, or stored by the selected carrier for pick-up, in accordance with the selected carrier’s policy. Irrespective if the Customer picks up the Printed Matter or fails to do so, the invoiced amounts remain due. Any additional storage and/or re-delivery costs that may be incurred in relation to a breach of obligations under this article by the Customer, will be charged to and payable by the Customer. 

9. If the Customer is in arrears with the payment of any invoice, Print.com is entitled to store the Printed Matter at the expense and risk of the Customer and to postpone the delivery until all overdue invoices have been paid. 

9. Execution of the Agreement

1. Print.com endeavours to execute the Agreement carefully and properly. 
2. Print.com is entitled to engage third parties for the execution of the Agreement. 
3. Customer guarantees the correctness, completeness and reliability of the information provided by him, even if this information originates from third parties. 
4. If for the execution of the Agreement information necessary for the execution of the Agreement is not at the disposal of Print.com, not timely, not correctly and not completely or not in accordance with what was agreed upon, or if Customer fails to meet his obligations in any other way, Print.com is entitled to suspend the execution of the Agreement and to charge the ensuing costs at its usual rates. 
5. If, after a written reminder by Print.com, the Customer does not provide the necessary information or otherwise fails to meet its obligations, Print.com is entitled to terminate the Agreement with immediate effect and without any obligation for compensation. 
6. Print.com is not liable for damages caused by the fact that Print.com relied on incorrect and/or incomplete data and information provided by the Customer. 
7. If the work is delayed due to circumstances for which the Customer is responsible, the Customer is obliged to compensate Print.com for any damage resulting from that if it can be attributed to the Customer. 
8. Customer derives from the Agreement only claims against Print.com and Customer waives the right to claim from (legal) persons who are or were in any way involved in the execution of the Agreement concluded by Customer with Print.com or for whose acts or omissions Print.com might otherwise be liable (“Beneficiaries”) on the grounds of tort or any other legal ground. Articles 7:404 DCC (which regulates the case when it is intended that an order is executed by a certain person), 7:407 paragraph 2 DCC (which establishes a joint and several liability in case an order is given to two or more persons) and 7:409 DCC (which stipulates that if an order is given to a certain person, it ends upon his decease), are not applicable. This is a third-party beneficiary clause in the sense of Article 6:253 DCC, which clause is hereby accepted by Print.com on behalf of the Beneficiaries. 

10. Supplementary work

1. All alterations to the contracted work shall, if they result in additional costs, be due as additional work. 
2. Additional work shall be settled fairly and reasonably, irrespective of the obligation to pay the principal sum. Additional work is understood to mean all activities and materials not included in the quotation.

11. Intellectual property rights 

1. When the Customer makes use of Print.com Services for a design of its own, all intellectual property rights belong exclusively to the Customer. Even if Print.com in this case performs operations for the Printed Work, such as trimming or cutting the Printed Work, all intellectual property rights that arise belong exclusively to the Customer. Intellectual property rights are understood to include all worldwide copyrights, adjacent rights, personality rights, brand rights, model rights, database rights and (claims to) patent rights vested in the ideas, designs, communications, drawings, images, sketches, research, analyses, materials, data, results, conclusions and all other objects eligible for intellectual property rights and Printed Matter. 
2. In the event that the Customer uses Print.com’s Services for a Customer’s own design, the Customer guarantees to Print.com that the styling and layout of the Printed Matter specified by the Customer does not infringe on the rights of third parties, explicitly including third-party copyrights. Customer indemnifies Print.com for all damages and prejudices suffered by Print.com in case the Printed Matter infringes upon the rights of third parties. Customer indemnifies Print.com against any claims by third parties in connection with any infringement. 
3. In case Customer uses Print.com’s Services for a Customer’s own design, Print.com has the right to make and keep copies of the layout. 
4. Only in the event that the Customer designs Printed Matter on the platform together with Print.com, all intellectual property rights arising are vested exclusively in Print.com. In this case Print.com is fully and exclusively entitled to these rights. In this article paragraph, ‘designs’ is understood to include: designs, images, drawings, models, texts and text proposals provided by Print.com. In addition, all intellectual property rights are also vested in Print.com in case of co-creations created with input from the Customer for the purpose of, inter alia, improving features and tools of Print.com. 

12. Transfer of risk and retention of title 

1. Transfer of risk takes place at the moment Print.com offers the Printed Matter for delivery in accordance with article 8, even if the Customer does not take delivery for any reason whatsoever. 
2. All Printed Matter delivered by Print.com remains the property of Print.com until the moment the Customer has fulfilled all his obligations towards Print.com. 
3. Printed Matter falling under the retention of title of Print.com should be kept by the Customer separate from other goods and identifiable and may not be (i) alienated and/or (ii) encumbered by the Customer without the prior written consent of Print.com. 
4. Should the Customer fail to meet his payment obligations to Print.com or should Print.com have reason to believe that the Customer will not meet its payment obligations in whole or in part, the Customer is obliged at the first request of Print.com and at his own expense to immediately return to Print.com any Printed Matter of which ownership has not yet been transferred. 

13. Inspection 

The Customer is obliged to inspect the Printed Matter immediately after delivery. Complaints concerning visible defects should be accurately and sufficiently described in writing to Print.com or via the “report a complaint”-button in the webapp within eight (8) days after delivery, in default of which any claim by the Customer against Print.com expires. Hidden defects must be reported to Print.com in writing, accurately and sufficiently described, within eight (8) days after they were discovered or reasonably should have been discovered, but at the latest within one (1) month after delivery of the Printed Matter. The Customer will accompany the request with photographs of the damages Printed Matter, the packaging including transport label and the protection material – as well as proof copies or the complete order for complaint handling. 

 14. Warranty 

1. Print.com will deliver the Printed Matter with the Specifications as stated in the order confirmation, taking into account that which is stipulated in these Terms. 
2. If the Customer invokes the guarantee and this is justified, Print.com will, at its discretion: 
a. Replace the Printed Matter by a reprint of the original file, but not if the original file has to be replaced for technical reasons; 
b. Offer an appropriate compensation for the purchase price. 
c. Restore the Printed Matter.
3. Return costs for defective Printed Matters will be paid by Print.com. The Client will, however, observe instructions for transport. 
4. The non-Specified or defective Printed Matter becomes the property of Print.com as soon as it is replaced or compensated. 
5. Print.com only guarantees that the Printed Matter is suitable for the purpose for which it is intended. If the Printed Matter is used for another, general or special, purpose, Print.com gives no guarantee about the suitability for the purpose of the Printed Matter concerned. It does not matter whether Print.com was aware of this purpose. 
6. No warranty obligation exists for the materials and/or parts prescribed by Customer or for materials or parts supplied by third parties on Customer’s instructions. 
7. If it is established that the returned Printed Work is not defective and does comply with the Specifications, the Client must pay the price of the Printed Work increased by the costs of transport and handling incurred in connection with this. 
8. Print.com has no obligations on the basis of the guarantee if it appears that the Printed Matter is faulty as a result of having been used improperly or stored in the correct manner. 
9. Subject to the applicable mandatory provisions of law, the warranty set forth in this Article applies only directly to the Client and not to its customers, agents or representatives and supersedes all other warranties of an express or implied nature. All other warranties are hereby specifically disclaimed by Print.com. 

 15. Liability 

1.The total liability of Print.com in connection with an attributable shortcoming in the fulfillment of the Agreement, tort or any other legal ground is (cumulatively) limited to the amount that in the relevant case will be paid out under the liability insurance coverage taken out by Print.com, increased by the amount of the excess that according to the policy conditions will not be borne by the insurers. If for any reason no monies are paid out under this insurance, any liability of Print.com is limited to the net invoice amount of the goods delivered under the Agreement with a maximum of EUR 10,000. 
2. Print.com is not liable for consequential damages and/or indirect damages, including but not limited to lost sales and/or profits, missed savings, damage to reputation, reduced goodwill and loss of data. 
3. Any claim for damages by Customer must be submitted by him within ninety (90) days after the date of the event underlying the claim. Damages that have not been reported to Print.com within this period will not be considered for compensation, unless the Customer can prove that he could not reasonably have reported the damage at an earlier stage. 
4. All claims of Customer shall expire if they are not submitted to the competent court within one (1) year after Customer or the third party was aware or could reasonably has been aware of the facts on which it is basing its claim. 
5. The provisions of Article 14 and Article 15 of these Terms include the entire liability of Print.com and its affiliated companies in connection with defective Printed Matter or Printed Matter that does not comply with the Specifications. 
6. The Client indemnifies Print.com for claims by third parties related to the execution of the Agreement and which are attributable to the Client. 

 16. Force majeure 

1. Neither Party shall be obliged to fulfil any obligation if prevented from doing so as a result of force majeure. The foregoing shall not affect the obligation of the Parties to try to prevent and avoid force majeure situations as much as possible. 
2. Force majeure is understood to be any event or circumstance, whether or not foreseeable at the time of entering into the Agreement, which according to standards of reasonableness is beyond the control of the Party and as a result of which no fulfilment of its obligations can reasonably be demanded, such as, but not limited to: strikes, business interruptions, interruptions in the production process, internet disruptions or malfunctions, power failures, business sit-ins, pandemic diseases and force majeure of suppliers. 
3. In case of force majeure both Parties are authorised, without judicial intervention and without incurring any liability for possible consequential damages towards the Customer, to suspend the execution of the Agreement or, if it is reasonably expected by Print.com that the delay will extend over a period of six (6) consecutive months, to rescind the Agreement in whole or in part. 
4. If Print.com has already partially fulfilled its obligations at the onset of the force majeure, or can only partially fulfil its obligations, it is entitled to separately invoice the already fulfilled or executable part. 

17. Termination 

1. Without prejudice to any rights and remedies that Print.com may have or be entitled to under the terms of the Agreement or the law, Print.com is entitled to terminate the Agreement or any part thereof, with immediate effect, by means of a written notification to Customer, without any liability to Customer, if: 
a. we discover that the content of the order contains prohibited content;
b. The Customer does not, not timely or not properly meet any obligation under the Agreement and fails to remedy such failure within fourteen (14) days after written notice of default; 
c. any proceedings in respect of insolvency, bankruptcy (including restructuring), liquidation or winding-up are instituted in relation to Customer (even if such proceedings are instituted voluntarily or involuntarily by Customer), Customer is placed under an administrator or receiver or a transfer is made for the benefit of creditors of Customer or Customer ceases its activities; 
d. the Debt Restructuring (Natural Persons) Act is declared applicable to Customer; 
e. Customer dies; 
f. a change of control occurs on the part of Customer; or 
g. Customer is confronted with an attachment that can form an obstacle to the performance and compliance with the Agreement or otherwise loses the disposal of its assets. 
2. Obligations which according to their nature are intended to continue even after termination or dissolution of the Agreement, will then continue to exist. In all cases mentioned in 17.1, any claim that Print.com has against the Customer is immediately due and payable. 

18. Confidentiality 

1. Print.com and Customer will ensure that all information they receive from each other and which they know or should know to be confidential in nature will be kept secret. 
2. Subject to prior written consent of the other Party, Parties will not disclose any confidential information at their disposal to third parties and will only disclose such information to its personnel in so far as necessary for the execution of the agreed services and the same confidentiality obligations are stipulated from them. 

19. Privacy statement 

Print.com protects the personal data it processes in accordance with the privacy legislation, including the General Data Protection Regulation (AVG). For more information, the Customer may consult the Privacy Statement at Print.com. 

20. Transfer 

The Customer is not entitled to transfer its rights and obligations under an Agreement to third parties without the prior written consent of Print.com. 

21. Deviations / nullity 

1. Deviations from, amendments to and/or supplements of these Terms or the Agreements apply only if and insofar as Print.com has explicitly accepted them in writing and only apply to the specific Agreement for which they have been agreed upon. In case of conflict between a written provision in the Agreement and a provision under these Terms, the provision in the Agreement prevails. 

2. If one or more of the provisions of these Terms are null and void or may be annulled, the remaining provisions of these Terms remain fully applicable. Print.com and the Customer will in that case discuss and agree on new provisions to replace the void or nullified provisions, taking into account, if and as far as possible, the purpose and intent of the original provision. 

22. Applicable law; competent court 

1. All Agreements entered into by Print.com, of which these Terms are a part, in whole or in part, are governed by Dutch law. 
2. Disputes shall be submitted exclusively to the judge of the District Court of Overijssel, sitting at Zwolle, the Netherlands. 

C. International terms

1. Introduction 

1. When Printed Matter is ordered at Print.com from, or with a delivery address outside of the Netherlands, this Part C. applies in addition to Part A. and Part B. of the Terms.  

2. In case of contradictions between provisions in Part A. or Part B. and Part C., the terms in Part C. take precedence. 

2. Delivery inside EU and UK 

1. At Print.com we value great service to our customers. The applicable transportation and delivery conditions depend on the location where the order is placed, as well as the destination of the order: 

To:	Ordered from EU:	Ordered from UK:
EU delivery	DDP	DAP / EXW – import and or export duties may be for the account of the Customer
UK delivery	DAP / EXW – import and or export duties may be for the account of the Customer	DDP

2. Where Print.com delivers Printed Matter Delivery Duty Paid (DDP), we take full responsibility for the delivery of the Printed Matter to the final destination. This includes responsibility for any and all import and export documentation and duties or other formalities, as well as transportation. You are responsible from the moment of unloading the Printed Matter. 

3. Delivery outside EU and UK 

1. For orders with a delivery address outside the EU and UK, we deliver Printed Matter ex works. This means that Print.com delivers the Printed Matter for collection by a carrier selected by you. From the moment the Printed Matter is collected by the carrier, the responsibility of Print.com ends and Print.com assumes no responsibility for any damages to the Printed Matter that occur during transport or delivery. 

2.  You are responsible for all import and export documentation, duties or other formalities, as well as transportation. 

3. Print.com values excellent service. However, delays or loss of package(s) or pallet shipments by the carrier on the route are not the direct responsibility of Print.com. Print.com is more likely to assist you in case of delays or loss by the carrier, if the delivery option “Extra Care” or – if available – “Priority” has been selected. 

4. Customer is responsible for full compliance with EU and international export control laws, including applicable trade sanctions. Delivery by carriers or Print.com of Printed Matter is contingent on compliance by the Customer with trade sanctions or embargoes. 

4. General provisions 

1. Price and currency: the price of the Printed Matter is stated and all payments shall be made in euros (EUR). 

2. VAT:  
(a) for intra-community supply – orders from and to inside EU – if you provide us with your Foreign Identification Number we will apply a 0% VAT tariff. In that case, you are responsible for handling local VAT duties in your EU Member State and  

(b) for supply to outside the EU, we will apply a 0% VAT tariff. You are responsible for handling VAT in the country of delivery. 

3. Third parties which are involved in the transport and delivery of Printed Matter may apply terms and conditions to their services. If there are discrepancies between their terms and conditions and our Terms, their terms will take precedence to the extent these terms relate to the transport and delivery of the Printed Matter. 

4. The United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 (Vienna Sales Convention) is not applicable to the international sale, transfer and delivery of Printed Matter. 

Last updated on: 20-02-2025

If you wish to request a translation, please reach out to us at info@print.com.