Privacy at Print.com

Handmade with paper and by Print.com

Print.com is an inspiring place where craftsmanship, passion, and creativity are united. A place to build gorgeous things together. We make use of ‘cookies’ and store your personal details on file to present the best possible printing platform.

This privacy statement clarifies which of your personal details we have on file and what we do with them. Of course, our priority is keeping your details private. Our privacy statement is applicable any time you use our website and our services.

Which details do we keep on file?

  • Forename and surname
    To allow us to address you personally, and to address your order(s) properly.
  • Address and town
    Our delivery people like to be able to bring your order to the correct address.
  • Telephone number
    We’d appreciate being able to contact you personally, quickly, if and when we have a question about your order.
  • Payment details
    You pay for your order via a secure payment system – Adyen. Once payment is made, we receive a notification. If you choose to pay post delivery, we do not retain any payment details on file.
  • IP address
    We use your IP address to keep your Print.com account secure.
  • Email address
    In addition to being able to call you, email is also an important method of communication. We use your email address to contact you about orders, invoicing and customer services contact. If you so choose, we will also keep you informed of news and special offers, via email. Ultimately, your email address is another security check. You can log in to your account with email and you can change your password.

What exactly do we use your details for?

  • Customer Services
    For any questions you may have, you can call us, email us, chat to us or reach us on social media. In order to ‘converse’ with you as well as possible, we take note of all our ‘conversations’. This means you won’t have to repeat yourself. We also analyse all contact to help us learn how to help our customers better. We sometimes record telephone conversations to use as training material, but you will be informed if and when we do this.
  • My account
    Your contact details are used when you place an order. This lessens the hassle of having to enter the same information repeatedly. It’s up to you which contact details are saved in your Print.com address book.
  • Order history
    Any order you make is coupled to your account. This enables you to always check your order history and make a repeat order very simply. Our Customer Services people can also take a look at your order history any time you have a question.
  • Commercial mailings
    If you have so requested, you will receive news about special offers from us. No longer required? Simply unsubscribe by clicking the link at the bottom of the mailing.
  • Improvements
    Any reported complaints are collected upon completion to help us learn from our mistakes. We check where things have gone wrong or if you have had trouble finding things. Using this information, we adjust things to help us better meet your expectations.
  • Fraud prevention
    Sometimes, it can be necessary to verify certain customer details, such as a delivery address, to prevent fraud.
  • Commercial customers and the partner programme
    We also keep company details and contact person(s) on file. We are as careful with these details as we are with the personal details of private consumers.

File saving and security measures

We store your details for no longer than strictly necessary. This means that your details are on file at least until we have completed your order. Thereafter, we save things for a while in case you wish to place another order. We store telephone call recordings for 30 days.

We handle your personal details with the utmost care and attention. To this end, we use as many security measures as possible. For instance, encryption via SSL. This ensures safe ordering.

Sharing personal details

We do everything in our power to prevent your personal details being shared with any third party, but this is not always entirely possible. For instance, we have to pass on your details to our suppliers in order to fulfil your order. Also, if you do not reside in the EEA (European Economic Area) yet order with us, we may be required to give your details to a supplier who also is not in the EEA. This means of course that your personal details will be used outside the EEA. We have agreements in place with such suppliers which ensures a level of processing in accordance with the General Data Protection Regulations and the use of proper security measures.

Requests concerning your personal details

As a Print.com customer, you have the right to request that we change your personal details, say if something is incorrect, or to have everything deleted. If we do actually process your personal details in any way, you will be informed regarding the following information:

  • exactly which personal details Print.com has on file;
  • to what end we use these personal details;
    to whom, if anyone, your personal details have been forwarded;
    how we came into possession of these personal details.If you wish to see, correct or remove all your personal details, please send an email to privacy@print.com stating so, along with a copy of your ID. We will then respond to your request a.s.a.p., at the latest within four weeks.

We’d like to point out that you have the right to complain to the supervisory authority on personal details (NL) concerned with the processing of your personal details. This authority has its own website and you can send your complaint online.

Amendments

We reserve the right to amend this privacy statement. All amendments shall be implemented on this page. The last amendment was implemented: 1 March 2021.

Print.com B.V.
Teugseweg 18a
7418 AM Deventer
info@print.com
+31 (0)88 751 11 11

Cookies

Print.com uses cookies any time you use our website or app. Cookies are small files that are placed on your device. There are three different cookie ‘flavours’; functional cookies, analytical cookies, and marketing cookies. We don’t use marketing cookies, so your permission is not required for us to use our cookies.

Functionele cookies

These are (e.g.) necessary in order for you to add items to your shopping basket, and to log in. Without these cookies, the website won’t work properly and you won’t get the best experience you deserve.

  • Language
    This cookie ensures that we remember your choice of language and we don’t need to ask you every time just which language you want to use to read our website.
  • Shelf life: This cookie will be deleted after one year.
    File name: printdotcom-language
    Share: We do not share your information with any third parties.

Analytiscal cookies

We use analytical cookies to improve Print.com on a daily basis. They teach us how you use our website and we use this information to develop and apply improvements to the website.

  • Google Analytics.
    We use Google Analytics to measure how you have used our website and how you found us. This knowledge is used to help us improve our pages. Without these cookies, we miss your data so we don’t get to see how you use our pages, which would mean you would then have to wait much longer for any improvements.
    Shelf life: This cookie will be deleted 2 years (max.) after your last visit to the website.
    File name: utma, utmb, utmc, utmv en utmz
    Share: Google does not share anonymous data with any third parties.

Delete

It is possible to rescind your consent, or to delete certain cookies at all times. You may do this via your own browser settings. You alone can delete these cookies because they are on your device.